Terms & Conditions

Mobile Phone Return Process

The policy for handset returns is designed to help you if you receive a new handset that does not work or if the handset becomes faulty early in its life. These two situations are referred to as Dead on Arrival and Early Life Failure respectively. The definitions of these two situations are explained below:

Dead on Arrival is when a fault is detected when the handset is first switched on (at time of receipt of the handset), within the periods outlined under Early Life Failure.

Early Life Failure occurs when the handset becomes faulty within 30 days (for Nokia, Sony Ericsson and BlackBerry) of the purchase date or 14 days for all other handset manufacturers. The fault must be the result of a handset issue and not as a result of damage by the user.

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Manufacturer and Carrier Warranty

Contract handset warranty is made up of (i) the Manufacturer's Handset Warranty supplied by the manufacturer of your handset, on the terms set out in the documentation that you received when you purchased your handset: and (ii) the Optus Extended handset Warranty supplied by Optus to eligible customers, which automatically entends your Manufacturer's Handset Warranty (if less than 24 months) to 24 months, on the same terms.

Pre-Paid handset warranty is made up of (i) the Manufacturer's Handset Warranty supplied by the manufacturer of your handset, on the terms set out in the documentation that you received when you purchased your handset.

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Understanding your Rights Under Australian Consumer Law

The Network Communications return policy is in addition to your other rights and remedies as a consumer under Australian Law

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